Shipping & returns

Current status

Kanso Travel is pre-launch. There is no checkout, no stock and no fulfilment. No order can be placed on this site and no payment is collected, so no shipment or return can exist yet. Registering interest does not create an order.

Intended shipping policy at launch

• Orders processed on business days, with dispatch targeted within two business days.
• Standard and expedited options at checkout, priced at cost from the carrier.
• Initial launch would ship domestically within the United States, with additional regions added only once we can quote duties and returns honestly.
• Tracking emailed when a label is created.
• Customs duties and import taxes on any future international orders would be the recipient's responsibility.

We are not publishing delivery time estimates, because we have no carrier contracts and any number here would be invented.

Intended returns policy at launch

• 30 days from delivery to return a bag.
• The bag must be unused and in resalable condition — packed and carried around your house is fine; a week on the road is not.
• Return postage paid by the customer unless the item arrived faulty or incorrect.
• Refunds issued to the original payment method once the bag is received and inspected.
• No restocking fee.

Faulty or incorrect items

If a bag were to arrive damaged or not as described, we would cover return postage and send a replacement or refund at your choice. Manufacturing faults after the return window are handled under the warranty.

Questions

Ask anything through the contact form. If it's about sizing rather than shipping, the FAQ is faster.