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First release · 25 places across the collection
KANSOTravel

Policy

Shipping & returns

How Kanso Travel ships orders and how returns work.

Shipping

  • Orders processed on business days, with dispatch targeted within two business days.
  • Standard and expedited options at checkout, priced at cost from the carrier.
  • The first release ships domestically within the United States. Further regions follow once we can quote duties and returns accurately.
  • Tracking emailed when a label is created.
  • Customs duties and import taxes on international orders are the recipient's responsibility.

Returns

  • 30 days from delivery to return a bag.
  • The bag must be unused and in resalable condition — packed and carried around your house is fine; a week on the road is not.
  • Return postage paid by the customer unless the item arrived faulty or incorrect.
  • Refunds issued to the original payment method once the bag is received and inspected.
  • No restocking fee.

Faulty or incorrect items

If a bag arrives damaged or not as described, we cover return postage and send a replacement or refund at your choice. Manufacturing faults after the return window are handled under the warranty.

Questions

Ask anything through the contact form. If it's about sizing rather than shipping, the FAQ is faster.